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Accessibility at the HSL

Explore the Library’s accessibility accommodations for physical spaces, technology, and access to resources.

Library Resources

The Library seeks to execute license agreements with vendors who produce accessible content. This means most recent journal articles, databases, media and other licensed content is available in an accessible format. This does not always apply to legacy content created before accessibility standards were applicable or expected. Print materials owned by the Library, or content obtained through interlibrary loan, may not be in an accessible format. Content ingested into the library through other channels, such as our institutional repository (SOAR) may also have accessibility limitations, though we are partnering with other campus departments to make submissions as accessible as possible moving forward.

Individual Use:

To request accessible versions of Library resources, students should contact Disability Support Services:

All other users should contact: Document Delivery: 315-464-5116

Course Content:

Faculty searching for accessible versions of course content should complete a request form.

Our Librarians will locate the most accessible version of the content to use in your course. If an accessible version is not available, we will present comparable content in a more accessible format for faculty to consider as a substitute. If this comparable content is not satisfactory, the Library will provide the faculty with the most accessible version of the original content, to be included in the course management system or shared with the class. A fully remediated version of the content will be obtained from a third-party and maintained by the Library. This content can only be provided upon request to a student with a documented need. This workflow keeps us compliant with both Title 508 and Copyright Law. 

Any scans provided to faculty from Upstate's print holdings will have the text of the scan recognized via OCR (optical character recognition), but otherwise will not be remediated for accessibility. 

There are no charge back fees associated with this service at this time.

Questions about this process can be directed to our Document Delivery department at 315-464-5116 or